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Terms and Conditions
Last Updated: October 5, 2026
These Terms and Conditions apply to orders placed through our online store. They govern the contractual relationship between customers and Marel Ltd.
1. Seller and Contracting Party
The contracting party for orders placed through our online store is:
Marel Ltd.
C/O MAREL A/S
P.O. Pedersens Vej 18
8200 Aarhus N
Denmark
CVR Registration Number: 35424709
Email: pokuhredswq@gmail.com
2. Scope of Application
These Terms and Conditions apply to all orders placed by consumers through our online store.
A consumer is any natural person who enters into a legal transaction primarily for purposes outside their trade, business, or independent professional activity.
Mandatory statutory consumer rights remain unaffected by these Terms and Conditions.
3. Product Information
We aim to describe our products and their essential characteristics as clearly and accurately as possible.
Before placing an order, please carefully review:
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Product description
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Product version and variant
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Items included in the package
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Price
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Availability
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Compatibility information, where applicable
Product images are intended to illustrate the relevant item. Minor differences in appearance may occur, for example, due to different screen settings.
The information displayed on the relevant product page at the time of ordering applies.
4. Orders and Contract Formation
The presentation of products in our online store generally does not constitute a binding contractual offer. Instead, it allows customers to submit an order.
Customers can select the desired products and add them to their shopping cart.
Before completing an order, customers can review and, where necessary, correct their entered information and selected products.
By clicking the appropriately labeled order button, the customer submits a binding order.
After receiving the order, an electronic order confirmation may be sent to the email address provided by the customer.
The contract is formed in accordance with the procedure presented during checkout and applicable legal requirements.
5. Prices
The applicable prices are displayed on the relevant product pages and during checkout.
Before submitting an order, the customer will be shown the total price applicable to the purchase.
Any additional charges, where applicable, will be clearly displayed before the order is completed.
6. Payment Methods
The payment methods actually available for an order are displayed during checkout.
Only the payment methods offered to the customer for the relevant order are accepted.
Payments may be processed through external payment service providers.
Please review your payment and order information carefully before completing your purchase.
7. Shipping and Delivery Area
We currently deliver to shipping addresses within Germany.
Customers are responsible for providing a complete and accurate delivery address.
Further details can be found in our Shipping Policy.
8. Order Processing Time
Orders are normally processed within:
1 business day
Regular processing days are:
Monday to Friday
Weekends and public holidays are not counted as regular processing days.
9. Transit and Delivery Time
After processing, the estimated transit time is:
5–14 business days
Regular transit days are Monday to Friday.
This results in an estimated total delivery time of:
6–15 business days
These are estimated delivery periods. Delays may occur in exceptional circumstances.
10. Shipping Costs
The shipping costs applicable to an order are displayed before checkout is completed.
Where free shipping is offered for an order, this will be indicated in the online store or during checkout.
No mandatory shipping charges that were not previously disclosed to the customer will be added after the order has been completed.
11. Delivery
Orders are delivered to the shipping address provided by the customer during checkout.
Please review your delivery address carefully.
If you notice an error after placing your order, please contact us as soon as possible at:
Address changes cannot be guaranteed once an order has been processed or dispatched.
12. Right of Withdrawal
Consumers generally have a statutory 14-day right of withdrawal, unless a legal exception applies.
Detailed information about:
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Withdrawal period
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Exercising the right of withdrawal
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Returning goods
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Return shipping costs
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Refunds
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Model withdrawal form
can be found in our Return and Refund Policy / Withdrawal Instructions.
Your statutory consumer rights remain unaffected.
13. Returns and Refunds
Returns and refunds are handled in accordance with our Return and Refund Policy and applicable legal requirements.
Please contact us before returning an item:
You will then receive the necessary information about the next steps.
14. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us at:
Where possible, please include your order number and a description of the problem.
Photographs of the product and its packaging may help us review your request.
15. Statutory Warranty Rights
Consumers are entitled to the statutory warranty rights provided by applicable law.
These rights are not restricted by our voluntary customer service, return, or refund arrangements.
16. Product Availability
If an ordered product is unexpectedly unavailable, we will inform the customer accordingly.
Any payments already made will be refunded in accordance with applicable legal requirements if the order cannot be fulfilled for this reason.
17. Use of the Online Store
Our online store may only be used for lawful purposes.
In particular, users must not:
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Intentionally disrupt the operation or security of the store
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Access systems or data without authorization
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Distribute unlawful content through our services
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Use the store for fraudulent or abusive purposes
18. Intellectual Property
Content on our online store, including text, graphics, layouts, and other original materials, may be protected by copyright or other intellectual property rights.
Use beyond what is permitted by law requires the appropriate authorization.
Third-party rights remain unaffected.
19. Liability
We are liable in accordance with applicable law.
This applies in particular to circumstances where liability cannot legally be excluded or limited.
These Terms and Conditions are not intended to exclude or unlawfully restrict mandatory statutory claims or consumer rights.
20. Privacy and Data Protection
Information about how personal data is processed can be found in our Privacy Policy.
For questions concerning data protection, please contact:
21. Changes to These Terms and Conditions
We may amend these Terms and Conditions for future orders where necessary due to legal, technical, or business changes.
The version applicable at the time the contract is concluded generally governs the relevant order.
22. Customer Service and Complaints
For questions about products, orders, payments, deliveries, returns, or complaints, please contact us:
Email: pokuhredswq@gmail.com
For inquiries regarding an existing order, please include your order number whenever possible.
23. Contact Information
Marel Ltd.
C/O MAREL A/S
P.O. Pedersens Vej 18
8200 Aarhus N
Denmark
CVR Registration Number: 35424709
Email: pokuhredswq@gmail.com
Important Information at a Glance
Contracting Party: Marel Ltd.
Delivery Area: Germany
Order Processing Time: 1 business day
Transit Time: 5–14 business days
Estimated Total Delivery Time: 6–15 business days
Withdrawal Period: 14 days
Customer Service: pokuhredswq@gmail.com