Shipping Policy

Last Updated: October 5, 2026

Thank you for shopping with us. Below, you will find important information about shipping, order processing times, delivery estimates, and shipping costs for orders placed through our online store.

1. Shipping Destinations

We currently ship to addresses within Germany.

Please ensure that your shipping address is complete and accurate when placing an order.

2. Shipping Costs

For orders delivered within Germany, we offer:

Free Standard Shipping

There are no shipping charges for standard delivery within Germany.

The total amount applicable to your order will be displayed before you complete your purchase.

3. Order Processing Time

After receiving your order, we normally require:

1 business day

to process and prepare your order for shipment.

Processing Days

Our regular processing days are:

Monday to Friday

Saturdays, Sundays, and public holidays are not counted as regular processing days.

4. Transit Time

After order processing is completed, the estimated transit time is:

5–14 business days

Regular transit days are:

Monday to Friday

Weekends and public holidays may affect actual delivery dates.

5. Total Estimated Delivery Time

The total estimated delivery time consists of the order processing time plus the subsequent transit time.

Processing Time: 1 business day
Transit Time: 5–14 business days
Total Estimated Delivery Time: 6–15 business days

The delivery period begins with the processing of your order.

The delivery periods stated above are estimates. In exceptional circumstances, delays may occur due to carrier operations, public holidays, or other events beyond our direct control.

6. Order Confirmation

After successfully placing an order, you may receive an order confirmation at the email address provided during checkout.

Please review the order and delivery information contained in the confirmation.

If you notice an error, please contact us as soon as possible at:

Email: pokuhredswq@gmail.com

7. Shipping Confirmation and Tracking

Once your order has been dispatched, you will receive shipping or tracking information where available for the relevant shipment.

Please note that tracking information may take some time to update after dispatch.

8. Accurate Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please check the following details carefully:

• First and last name

• Street and house number

• Postal code

• City

• Additional address details, where applicable

If you notice an error in your shipping address after placing an order, please contact us as soon as possible:

Email: pokuhredswq@gmail.com

We will attempt to correct the information if the order has not yet been dispatched.

Once the order has been shipped, we cannot guarantee that the delivery address can be changed.

9. Delayed Deliveries

If your order does not arrive within the estimated delivery period, please contact our customer support team:

Email: pokuhredswq@gmail.com

Where possible, please provide your order number so that we can review your inquiry more efficiently.

We will check the available shipping status and inform you of the next steps.

10. Undelivered Shipments

If an order cannot be delivered, please contact us at:

Email: pokuhredswq@gmail.com

We will review the circumstances based on the available shipping information.

If a shipment could not be delivered due to an incomplete or incorrect shipping address, another delivery attempt may depend on correcting the address details.

Your statutory rights remain unaffected.

11. Damaged Shipments

If your order arrives damaged, please contact us at:

Email: pokuhredswq@gmail.com

Where possible, please provide:

• Your order number

• A brief description of the problem

• Photographs of the damaged item

• Photographs of the shipping packaging

This information will help us review your request.

Your statutory warranty rights remain unaffected.

12. Incorrectly Delivered Items

If you receive an item different from the one you ordered, please contact us:

Email: pokuhredswq@gmail.com

Please provide your order number and information about the item received.

We will review the issue and inform you of the next steps.

13. Returns

Information about withdrawal rights, returns, and refunds can be found in our Return and Refund Policy.

Please contact us before returning an item at:

Email: pokuhredswq@gmail.com

14. Customer Support

For questions about your order, delivery, or shipment tracking, please contact us:

Email: pokuhredswq@gmail.com

For inquiries regarding an existing order, please include your order number whenever possible.

15. Seller Information

Marel Ltd.
C/O MAREL A/S
P.O. Pedersens Vej 18
8200 Aarhus N
Denmark

CVR Registration Number: 35424709
Email: pokuhredswq@gmail.com

Shipping Information at a Glance

Shipping Destination: Germany
Shipping Cost: Free Standard Shipping
Processing Time: 1 business day
Processing Days: Monday–Friday
Transit Time: 5–14 business days
Transit Days: Monday–Friday
Total Estimated Delivery Time: 6–15 business days