Visszatérítési szabályzat
Return & Refund Policy
Last Updated: October 5, 2026
At Marel Ltd., we aim to make our return and refund procedures transparent and easy to understand. Below, you will find important information about your right of withdrawal, returns, refunds, and product complaints.
1. 14-Day Right of Withdrawal
As a consumer, you generally have the right to withdraw from your purchase within 14 days without providing a reason.
The withdrawal period is 14 days from the day on which you, or a third party designated by you who is not the carrier, receives the goods.
To exercise your right of withdrawal, please inform us clearly of your decision:
Email: pokuhredswq@gmail.com
Marel Ltd.
C/O MAREL A/S
P.O. Pedersens Vej 18
8200 Aarhus N
Denmark
To meet the withdrawal deadline, it is sufficient to send your withdrawal notice before the 14-day period expires.
2. How to Return an Item
Please contact us before returning any items by email:
Where possible, please provide the following information:
-
Order number
-
Customer's name
-
Email address used for the order
-
Item you wish to return
-
Reason for contacting us
After reviewing your request, we will provide the necessary return instructions.
Please do not send any items back without contacting us first.
After exercising your right of withdrawal, the goods must generally be returned within 14 days.
3. Return Shipping Costs
For a standard withdrawal, the consumer is responsible for the direct costs of returning the goods, provided that the consumer was properly informed of these costs before entering into the contract.
For valid complaints involving defective, damaged, or incorrectly delivered goods, the applicable statutory provisions apply.
4. Condition of Returned Items
You may inspect the goods to the extent necessary to establish their nature, characteristics, and functioning.
You are only responsible for any reduction in value resulting from handling the goods beyond what is necessary for such inspection.
Where possible, please return all components and accessories originally included with the product.
5. Refunds
Following a valid withdrawal, we will refund the payments received from you in accordance with applicable legal requirements.
This generally includes the cost of our least expensive standard delivery option.
Additional shipping costs resulting from your choice of a delivery method other than our least expensive standard delivery option do not have to be refunded.
Refunds will generally be made using the same payment method used for the original transaction, unless expressly agreed otherwise.
We may withhold the refund until:
We have received the returned goods
or
You have provided proof that the goods have been sent back,
whichever occurs first.
6. Damaged or Defective Items
If an item arrives damaged or defective, please contact us as soon as reasonably possible at:
Where possible, please provide:
-
Your order number
-
A brief description of the problem
-
Clear photographs of the item
-
Photographs of the packaging, if applicable
We will review your request and inform you of the next steps.
Your statutory rights regarding defective goods remain unaffected.
7. Incorrectly Delivered Items
If you receive an item different from the one you ordered, please contact our customer service team:
Please provide your order number and details of the item received.
We will review the issue and inform you of the next steps.
8. Statutory Warranty Rights
Consumers are entitled to the statutory warranty rights provided by applicable law.
These rights are not restricted by our Return & Refund Policy.
9. Model Withdrawal Form
If you wish to withdraw from your contract, you may use the following form:
To:
Marel Ltd.
C/O MAREL A/S
P.O. Pedersens Vej 18
8200 Aarhus N
Denmark
Email: pokuhredswq@gmail.com
I/We hereby give notice that I/we withdraw from my/our contract for the purchase of the following goods:
Goods: __________________________________
Ordered on: __________________________________
Received on: __________________________________
Name of consumer(s): __________________________________
Address of consumer(s): __________________________________
Date: __________________________________
Signature of consumer(s): __________________________________
(Only required if this form is submitted on paper.)
10. Customer Service
If you have any questions about returns, refunds, or product complaints, please contact us:
Marel Ltd.
C/O MAREL A/S
P.O. Pedersens Vej 18
8200 Aarhus N
Denmark
Email: pokuhredswq@gmail.com
CVR Registration Number: 35424709
Policy Summary
Withdrawal Period: 14 days
Returns Contact: pokuhredswq@gmail.com
Shipping Destination: Germany
Order Processing Time: 1 business day
Transit Time: 5–14 business days
Estimated Total Delivery Time: 6–15 business days